Operating Hours: Monday - Saturday: Closed until further notice from the Government  ~ TEL:  012-6900439

Frequent Asked Questions
​
​

  • Where are your balloons from?
All of our balloons are imported overseas except Atex which is from Malaysia. Below are details of where our balloons come from. 

​Sempertex: Columbia, South America
Anagram & Betallic:  USA
Qualatex: USA & Canada
Alphabet & Number Foil Balloons: Italy and USA
Atex: Malaysia

​We do not carry China made balloons in our store due to quality of China balloons. The difference is extremely obvious by feel and look. Example, our foil balloons are soft quality where else China made foil balloons are hard type quality and we have experience this before when our customer gave us her foil balloons that are made in China, and when we fill it with helium gas to the maximum, it does not want to fly or float up high. Instead it float down.

Note: There are also Anagram/Betallic Foil balloons made in China. How can we tell the difference? The difference is relatively obvious. There will be Chinese wordings on the packaging where else original Anagram and Betallic brand from USA only have English written on the packaging. So do take note.

​
  • So what is the difference between Anagram from USA and China Made ones? 
Only one difference. Quality. One is superior and long lasting quality and the other is...........you fill in the blank.


  • What about latex balloons? 
For latex balloons that are China made, the balloons are thin hence it's cheaper. When you have a thin latex balloons, we cannot fill the balloons with too much helium gas as it will burst. Therefore the balloons will be small and not big and it will last approximately 5 - 6 to 7 hours only as compared to quality brand balloons which can last up to 8 - 10 hours. 

​ When you purchase balloons for your party and event, you will know it is China made when you turn behind the packing it will state "Made in China". It's cheaper but inferior quality. We don't want you to experience half way through your event, the balloons begin to shrink and drop to the floor.  ​

​ Quality latex balloons with helium gas last on average 8 - 10 hours only depending on how the balloons are handled and the environment that the balloons are in. However with normal air (balloon pump or mouth), it can last for days even weeks depending on how the latex balloon is handle and the environment that the balloon is in.


  • Can the balloons burst?
1. All balloons can burst if you use a sharp pointing edge such as nail, blades and knife to poke the balloons.
2. If your car is parked outside on a very hot day, the balloons will burst when it comes in contact with the door or roof of the car which is burning hot. 
3. Plants and trees are also the culprit in making the balloons burst. So avoid trees and plants at all cost. ​
4. Sitting on the balloons can also burst it. 

​
  • Can I leave the balloons in the car boot? 
It is not advisable to put balloons in the car boot. Put it in the backseat of the car is the best option.

​ There are a few things you can do to help increase float time. First, be sure to tie a tight knot in the neck of the balloon. If you are attaching ribbons to the balloons, be sure to tie the ribbon below the knot. For special occasions that require prolonged float time, you can also purchase and add ULTRA HI-FLOAT® product to your Balloon Time balloons.

​ Foil balloons with helium gas last on average 5-7 days after this time they may begin to shrink. They may continue to stay afloat for a further 8 days in this condition. However with normal air inserted instead of helium gas (balloon pump only or drinking straw), it can last for weeks even months depending on how the foil balloon is handle and the environment that the balloon is in. 


If your balloon is deflating you can place a straw in the self seal hole at the base of the balloon and inflate it manually with your own breath. This may work a few times before too much helium has escaped.


  • Are you using pure helium gas or nitrogen gas?
We absolutely only use pure helium gas for our balloons. We will never ever use nitrogen or gases that are mix with nitrogen & helium. That is extremely dangerous and it can be fatal if something were to happen for example an explosion.
​
Caution: Please buy your helium balloons at reputable balloon shop. Do not buy from night market (pasar malam) or morning market, etc. Just make it a ground rule, do not buy balloons with gas if it's not from a balloon shop. If you buy from a stall at pasar malam or morning market and if you want to exchange or God forbid something were to happen, you won't be able to find them again as those people do not station at the pasar malam ground everyday. We have heard and seen many horror stories. Please do us a favour and avoid buying from night market. Your life and your children's life and your loved ones life is precious. ​Please stay safe and buy balloons from a proper balloon shop.

​
  • Is there any way to tell when the Balloon Tank is almost empty?
As the helium is used up, the speed at which the balloons are filled will reduce. As filling of the balloons takes progressively longer, the tank is closer to being empty. Weight is not a good indication of when the tank is low or empty because the difference between the weight of a full helium tank and an empty one is only a few grams.


  • Do you do delivery?

Yes we do. Delivery charges are based on location. Please check with us on the delivery charges by contacting us through Whatsapp to 012-6900439. We require few information such as:-

  1. Location
  2. Date of Event
  3. How Many Pieces of Balloons?
  4. What Type of Balloons? Latex Balloons, Foil Balloons, Bubble Balloons, etc